Job Description

Job Details

Job Location
Vehicle Processing Center - Shreveport - Shreveport, LA

Position Type
Full Time

Education Level
High School/G.E.D

Travel Percentage
None

Job Shift
1st

Job Category
Customer Service

Description

COME BE A PART OF OUR EXCELLENT TEAM!

High School Diploma Preferred, but NOT Required
On-The-Job Training
Medical, Dental, Vision Insurance
100% Company Paid Employee Life Insurance & Short-Term Disability
13 paid Company Holidays
80 Hours of Vacation
40 Hours of Sick
401K w/ GENEROUS Match
Eligible Tuition Reimbursement
Eligible for Auto Allowance of $125 per Month
Eligible for Wellness Reimbursement of up to $50.00 Per Month
Eligible to Receive Referral Bonuses
Team Wear Including Safety Shoes
Weekly Perfect Attendance Award
Eligible for Discretionary Bonus Annually
Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More!!

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

Coordinate all Customer Service & Support activities and programs to ensure a safe, healthy, accident-free, and productive work environment for all employees.

Responsibilities

Process and log yard sorts
- Receive yard sort requests
- Develop system for logging requests, including purpose, lead, start and end times, as well as sort team members.
- Log sorts onto computer, including start and end times.
- Find Veles data as requested by operations.
- Report results via email or spreadsheet.
Monitor yard sort teams
- Visually monitor yard sort teams and quality of work and number of participants.
- Observe proper procedures and team wear of all sort team members.
- Ask questions to team lead as needed.
- Respond to sort team members as requested.
Inspect truck loading area and yard
- Inspect the truck load lanes each hour to ensure cleanliness.
- Report any spills or trash to the driver or carrier office.
- Log inspection results in logbook.
- Perform light clean up (pick up small trash) when easily accomplished.
- Notify Customer Service Manager and Facilities Maintenance of a spill.
- Close any vehicle doors found open or windows found open.
- Survey yard for visitors
Monitor and troubleshoot IT problems
- Monitor phone and email communications.
- Use Veles to place vehicles on hold, or release holds as requested.
Other duties as assigned

Qualifications

Skills

Ability to work effectively in group/team settings.
Ability to respond to Customer queries.
Interpersonal and communication skills.
Knowledge of MS Office applications to include Excel experience.
Knowledge of customer service and support regulations and compliance standards.
Excellent written and oral communication skills.
Versatility, flexibility, and a willingness to work within changing priorities with enthusiasm.

Education & Experience

High School Diploma/GED
Knowledge of VELES system is a plus
Valid Driver's License

Physical Requirements

Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Lift up to 20 lbs.
Carry up to 20 lbs.
Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment with low-level noise exposure.
Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

This job was posted on Sat Nov 11 2023 and expired on Mon Nov 27 2023.

Minimum $29K /yr

$33K /yr Average

Maximum $36K /yr

Tasks

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Refer unresolved customer grievances to designated departments for further investigation.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Solicit sales of new or additional services or products.

Order tests that could determine the causes of product malfunctions.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Persuasion - Persuading others to change their minds or behavior.

Service Orientation - Actively looking for ways to help people.

Knowledge

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.